Payment & Delivery Terms for EU Customers
Payment & Shipping
Free Shipping Availability: We are pleased to offer free shipping on all orders within the European Union! Free shipping is available for all EU countries on orders over €300. Please note that for some countries, the minimum order value for free delivery may be higher. Be sure to check the specific conditions for your country at checkout to enjoy the benefit of free shipping.
Self-Pickup: If you are located near our warehouse, you have the option to pick up your order directly from our facility in Trinec, Czech Republic. This helps you save on shipping costs and speeds up the processing time.
Important Delivery Note: During the second half of December, due to increased shipping volumes around the holiday season, delivery delays may occur. To guarantee delivery by December 31st, orders must be placed and paid for in the first half of December. Orders placed after this period may not arrive in time. If you need your order before the end of the year, we recommend placing it early and contacting us for urgent concerns to check availability and fast delivery options. We will inform you of the final date for guaranteed delivery before the New Year in the first half of December.
Delivery Information
Our delivery times and costs vary depending on the destination country and the weight of the order. We aim to process and ship your order as quickly as possible while ensuring reliable delivery.
| Country | Delivery time | 0-5 Kg | 5-15 Kg | 15+ Kg |
| Austria | 2-3 days | 6,90 € | 9,90 € | 10,90 € |
| Belgium | 3-4 days | 13,90 € | 17,90 € | 19,90 € |
| Bulgaria | 3-4 days | 5,90 € | 10,90 € | 14,90 € |
| Danmark | 4-5 days | 15,90 € | 18,90 € | 21,90 € |
| Estonia | 4-6 days | 10,90 € | 13,90 € | 19,90 € |
| Finland | 4-6 days | 21,90 € | 26,90 € | 29,90 € |
| France | 3-5 days | 12,90 € | 19,90 € | 24,90 € |
| Germany | 2-3 days | 7,90 € | 12,90 € | 14,90 € |
| Greece | 4-6 days | 6,90 € | 17,90 € | 31,90 € |
| Ireland | 4-6 days | 25,90 € | 26,90 € | 29,90 € |
| Italy | 4-5 days | 11,90 € | 16,90 € | 19,90 € |
| Latvia | 4-5 days | 8,40 € | 12,90 € | 13,90 € |
| Lithuania | 4-5 days | 8,40 € | 12,90 € | 17,90 € |
| Luxemburg | 3-4 days | 16,90 € | 17,90 € | 19,90 € |
| Netherlands | 3-4 days | 14,90 € | 16,90 € | 18,90 € |
| Poland | 1-2 day | 5,90 € | 7,90 € | 10,90 € |
| Portugal | 5-6 days | 16,90 € | 28,90 € | 32,90 € |
| Spain | 5-6 days | 10,90 € | 18,90 € | 27,90 € |
| Sweeden | 4-5 days | 20,90 € | 23,90 € | 24,90 € |
Note: All orders will be processed and shipped within 48 hours on weekdays after order confirmation. If you need faster delivery, we offer express shipping for an additional charge.
Payment Methods
To ensure a secure and convenient checkout experience, we offer the following payment methods:
Bank Transfer: You can pay via bank transfer. Our bank details are:
IBAN: SK63 8330 0000 0020 0180 0666
SWIFT/BIC: FIOZSKBA
(Please include your order number in the transfer reference to ensure proper payment allocation.)
Online Payment: For faster and safer payments, we offer online payments via CardPay, a service provided by Raiffeisen Bank. This method is simple, secure, and preferred by many customers for its reliability and ease of use.
Trust and Security
We prioritize the security of your data and the efficient processing of your orders. Your order will be carefully packaged to ensure that all products arrive safely and undamaged.
Customer Satisfaction: Our company has been a successful player in the e-commerce market for years, and we have earned an excellent reputation for reliable deliveries and outstanding customer service. Customer reviews across various platforms consistently attest to our reliability and professionalism. Should you have any questions or issues with your order, our friendly and helpful customer service team is always available to assist you promptly.
Transparent Communication: We keep you informed every step of the way. You will receive an order confirmation and a shipping confirmation once your package leaves our warehouse. In case of delays or issues with your delivery, we will notify you immediately so you are always up to date.